Q: How soon should I arrive for my appointment?
A: Please arrive about 10-15 minutes before your appointment. There is an electronic check-in system on the wall near the door in the front lobby of My Salon Suite. I will meet you in the front lobby of My Salon Suite and escort you to my suite where we will have our consultation. If you haven’t already completed your required intake forms online, you will do so before we begin your service. The required forms include a medical history, list of medications, medical disclaimer, policies, informed consent, etc. This should take no more than 5 or so minutes. This time is not deducted from your service time.
Q: What is your policy on cancellations?
A: If you cannot make your appointment, please notify me ASAP, and no later than 4 hours BEFORE your scheduled appointment. Appointments not canceled within 4 or more hours will be charged $50.00 to the credit card on file. An uncancelled, missed appointment will be charged the full price of the treatment time you had reserved, regardless of circumstance. Thank you for understanding.
Q: What if I’m running late for my appointment?
A: Please contact me ASAP in this case. There may be another client scheduled after you, and out of fairness to all, I won’t make the next client wait because of a tardiness issue. I will do my best to accommodate you, but your treatment may be cut short if there is an appointment that follows yours. Arrivals which are fifteen or more minutes late may need rescheduling. I do not make up time or reimburse fees due to client tardiness; it is your responsibility to arrive promptly for appointments. Thank you for your cooperation.
Q: Do you accept walk-in clients?
A: No, I work only by appointment.
Q: Which payment methods do you accept?
A: I accept all major credit or debit cards. Your appointment will be reserved with your credit card. Cash is accepted, but I won’t be able to make change. Checks are not accepted.
Q: I’m coming down with a cold or an allergy. Should I come in for a massage?
A: PLEASE do not come in when you are ill, or in the early stages of feeling ill. This is a medical contraindication for massage therapy! Getting a massage when ill will make you feel worse, not better. If you have sneezing, coughing, sore throat, runny nose, etc., you are ill and I cannot and will not work with you. Please call ahead ASAP to reschedule your appointment if you are coming down with an illness. (See cancellation policies above.) If you arrive at my suite and I see that you are ill with any of the symptoms of a cold/allergy or flu, I will reschedule your appointment until you are well enough to return and you may go home to care for yourself. In that case, you will not be charged, since I will not begin our session due to your illness. But, it is best to simply stay home if you are ill and possibly contagious to others. Thank you for your understanding.
Q: Do you accept medical insurance?
A: I’m sorry, no.
Q: Do I wear my underwear during the treatment, or should I be naked under the sheets?
A: You are free to make either choice. I will keep you professionally and respectfully draped with the sheet during your treatment, taking care not to expose your private parts, which is illegal for a massage business in the United States. Bras are usually removed to allow good access to the bare back and shoulder areas. However, I have been able to work on women who choose to leave bras on during massage out of modesty concerns.
Q: Can I leave my cell-phone on during my treatment?
A: No, your phone must be on vibrate or turned off and placed with your belongings away from the massage table. This is to prevent distractions, noise, and damage from massage products harming your phone. Only in dire emergencies may you leave on your phone, but I must be informed.
Q: Do you work with children or teens?
A: I work with adults age 18 and up.
Q: Must I leave a tip?
A: It’s completely your choice. While I don’t expect it, I am always grateful for your kind appreciation of my work.